Cancellation Policy

A $60 Fee is assessed for cancellations made with less than 24 HOURS NOTICE.  For cancellations made within two hours of service or a no show the full amount of the shift will be charged.  A $120 Fee is assessed for cancellations made with less than 48 hours notice for services to be provided on a MAJOR HOLIDAY (Thanksgiving, December 24, December 25, December 31, and January 1).  A $140 Fee is assessed for cancellations to confirmed bookings of more than seven days duration when cancellation is made with less than 5 days notice.  All cancellations must be received during business hours of 9am-5pm daily (HST).  Inclement weather and illness do not constitute a cancellation.  Cancellation fees will be charged to the credit card.  Cancellation fees are given to the nanny for lost wages and are not taken out of the non refundable booking fee.

Contact Us

If a nanny is needed with less than 24 hours’ notice, please call us at (808) 875-4777 to ensure a prompt response.

Once you have completed and submitted your request, our office will be in contact straight away to let you know we are working towards finding your family the perfect nanny. We will need a credit card in order to secure nanny services and will send the form via email or please feel free to call this information in to us.

If there are particular expectations in a type or style of nanny, any special requests, or other circumstances your nanny will need to know, please add to our Additional Information field. The more we know about you and your family the better we are at finding the right nanny match for you.

Please click here if you are interested in joining our team!

(808) 875-4777

Call today to reserve your Nanny

Open Daily: 9 a.m. - 5 p.m.

© 2019 The Maui Connection, Inc. All Rights Reserved.