Cancellation Policy

A $60 Fee is assessed for cancellations made with less than 24 HOURS NOTICE.  For cancellations made within two hours of service or a no show the full amount of the shift will be charged.  A $120 Fee is assessed for cancellations made with less than 48 hours notice for services to be provided on a MAJOR HOLIDAY (Thanksgiving, December 24, December 25, December 31, and January 1).  A $140 Fee is assessed for cancellations to confirmed bookings of more than seven days duration when cancellation is made with less than 5 days notice.  All cancellations must be received during business hours of 9am-5pm daily (HST).  Inclement weather and illness do not constitute a cancellation.  Cancellation fees will be charged to the credit card.  Cancellation fees are given to the nanny for lost wages and are not taken out of the non refundable booking fee.