Cancellation Policy: A $57 Fee is assessed for cancellations made with less than 24 HOURS NOTICE and for no shows. A $114 Fee is assessed for cancellations made with less than 48 hours notice for services to be provided on a MAJOR HOLIDAY (Thanksgiving, December 24, December 25, December 31, and January 1). A $114 Fee is assessed for cancellations to confirmed bookings of more than seven days duration when cancellation is made with less than 5 days notice. All cancellations must be received during business hours of 9am-5pm daily (HST). Inclement weather and illness do not constitute a cancellation. Cancellation fees will be charged to the credit card.
Payment Policy: There is a 3 hour minimum charge and direct CASH payment is required at the end of each service. Your nanny will issue you a receipt reflecting the total amount due.
Schedule changes: It is important to alert us of any changes to your confirmed schedule. Please notify the office directly via phone or email regarding any additions, cancellations, or changes to your schedule. For liability and contractual purposes, we ask you to please make all additions and cancellations directly with us rather than only with your nanny.
Paperwork: When she arrives, your nanny will have our terms and conditions form for you to read, complete, and sign. This form includes a swimming authorization, emergency information listing, medical authorization, and notation of any allergies, illnesses, or special needs that your child/children might have.
Nannies are not able to drive your children anywhere nor administer any type of medication.
The Nanny Connection is a referral service. The nanny is an independent contractor, not an employee of the agency. The client agrees to indemnify and hold the Agency and Agency’s referral(s) harmless for any acts or omissions including but not limited to willful misconduct, negligence, loss or damage to property, personal injury, attorney’s fees and costs.